Frequently Asked Questions
What are the available payment methods?
We support multiple payment terms including T/T, L/C, Western Union, and Money Gram.
How is the delivery and shipping handled?
For small items, delivery can be arranged via DHL, UPS, China Post, and airfreight. For bulk orders, sea shipping is recommended as a cost-effective solution to minimize shipping expenses. Customs clearance documentation will be prepared promptly following container loading.
What quality control protocols are in place?
Manufacturing strictly follows the H.A.C.C.P system standards. Key components are sourced from professional brands to ensure a long service lifetime. Every item undergoes careful inspection prior to loading, and inspection & loading photos will be provided.
What are the warranty terms for the equipment?
We provide a 1-year warranty. Since international warranty execution can be complex, we advise ordering key spare parts along with your shipment to ensure continuous operation and extended service lifetime.
Do you offer commercial kitchen, restaurant, and hotel design consultation?
Yes, with over 10 years of experience in the foodservice and hospitality industry, we can assist in planning and setting up commercial layouts. After submitting your building layout, professional CAD plans and M&E drawings for electricity and plumbing will be provided.