Q
Shall we charge the batteries as soon as receiving the new vehicle?
Yes, it must be. Please check the battery production date, it should be about 2 months or longer from the date the battery was produced to the date you receive the goods. When you receive the goods, you or your dealers should charge the batteries in time for about 10 hours until they are fully charged for the first time.
Q
How should we store the vehicle if we don't drive it for a long time?
The vehicle must be fully charged, and the air switch must be turned off. Additionally, the vehicles should be recharged every 1 to 2 months.
Q
What happens when using the vehicle in the winter season?
You will find that the range per charge in the winter season is shorter than that of other seasons. This is a normal phenomenon. When using the vehicle in winter, please do not keep the vehicle in the open air overnight and avoid charging it in very low temperatures.
Q
What should be noticed when using the vehicle in the summer season?
Please do not leave the vehicle under strong sunlight, and avoid charging the vehicle under high temperatures. Do not charge the vehicle immediately after driving it under high temperatures, and avoid overcharging (normally charge for about 8 hours).
Q
How does your factory handle quality control?
Quality is our top priority. We always attach great importance to quality control from the very beginning to the end of production. Every unit will be fully assembled and carefully tested before it is packed and shipped.
Q
What is your warranty term?
We offer different warranty periods for different components. Please contact us for detailed warranty terms. Typically, we provide a one-year warranty.